Cancellation Policy

NEXT ASCENT, LLC
Cancellation & Refund Policy

Making a reservation ensures your space for your chosen adventure, location, date and time. Paying for your trip in full is our commitment from you that you will be participating in a scheduled adventure with us, and we hold that space(s) for you. If you fail to show up for your scheduled trip or cancel very close to the trip date, it is nearly impossible for us to schedule another group/participant in your place.

Please be aware that there are no refunds for no shows.

Planning adequate travel time is key. If you arrive late, your adventure may have already begun, and though we do our best to get you on the trip, in some cases the group could leave without you.

If a business or personal emergency occurs or you need to make adjustments to your reservation, you have the following options:

Make a Substitution
Transfer to a Different Adventure Date
Cancel Your Reservation

Substitution

If you are unable to attend a trip which you have paid for in full, you may substitute another person(s) into your reserved space(s) without penalty. Please notify us of the change via email and provide your friend with your reservation information, if possible.

Transfers

If you notify us of cancellation a minimum of 7 days prior to your trip date, you may transfer your payments to another available course/adventure date within 30 days without any fees.

Transfers made within 7 days of your scheduled trip will be considered a cancellation (see cancellation fees, below) as our goal is not to have to cancel an event for other guests at the last minute due to low attendance.

Cancellations

If you cancel your reservation before our 7-day deadline, we will refund your payment minus a 20% processing fee.

There are NO REFUNDS within 7 days of the trip date (but substitutions are allowed).

Next Ascent Adventures reserves the right to cancel any activity for safety reasons (weather forecast, water level, unsafe conditions, etc). No refunds will be given if these conditions arise, but a full credit will be issued and will be valid for a future activity within 90 days from the date of the originally scheduled event.

Next Ascent Adventures are priced based on full capacity. As such, we reserve the right to cancel any activity due to low registration within 24 hours of the scheduled date and time. If your trip is cancelled by Next Ascent Adventures due to low enrollment we will carry your payments forward in the form of a credit to be used on another adventure date with no penalties. A full refund may also be issued upon request.

COLORADO WEATHER AND CONDITIONS

All adventure trips and outdoor activities are dependent on weather and general conditions. Next Ascent, LLC reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.

Please keep in mind that Colorado is and will always be Colorado. The weather can change fast and with it, conditions change. Our number one priority is to make decisions with your safety in mind. Please be aware of this and respect our decision to do so. This is especially valid for winter travel in Colorado.

Next Ascent, LLC can not be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond Next Ascent‘s control. Next Ascent acts in good faith and cannot be held responsible for defaults or delays of organizations that are not a part of the Next Ascent family such as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act.

CLOTHING

Appropriate footwear and suitable clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk. In such cases, full cancellation charges apply.

ASSUMED RISK & OUTDOOR ACTIVITIES

Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Next Ascent Adventures guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and Next Ascent, LLC does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. You will be required to sign an additional liability release.

Next Ascent reserves the right to refuse participation to any customer who they believe will not be able to complete the tour because of their physical condition, injury or illness. In such cases, full cancellation charges apply.

Next Ascent reserves the right to refuse participation to clients that are being physically or verbally abusive, or if they pose a threat to staff members or fellow attendees in any other way. In such cases, full cancellation charges apply.

ALCOHOL AND DRUGS:

Next Ascent reserves the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. We reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other attendees in danger. In such cases, full cancellation charges apply.